THE KENTUCKY LONG-TERM CARE OMBUDSMAN PROGRAM
What is a Long-Term Care Ombudsman?
An Ombudsman is an advocate for residents of nursing homes, personal care homes, and family care homes. The ombudsman
provides information about how to obtain quality long-term care. They are trained to resolve problems, protect the rights of residents, and promote
individual dignity and self-determination. If you want, the ombudsman can assist you with complaints; however, unless you give the ombudsman permission to
share your concerns, these matters are kept confidential.
Under the federal Older Americans Act, every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the
long term care system.
Ombudsman responsibilities outlined in the Older Americans Act include:
Identify, investigate, and resolve complaints made by or on behalf of residents
Provide information to residents about long-term care services and their rights
Represent the interests of residents before governmental agencies and seek administrative, legal, and other remedies to protect residents
Analyze, comment on, and recommend changes in laws and regulations pertaining to the health, safety, welfare, and rights of residents
Educate and inform consumers and the general public regarding issues and concerns related to institutional long-term care and facilitate public comment
on laws, regulations, policies, and actions
Promote the development of citizen organizations and volunteers to participate in the program
Provide technical support for the development of resident and family councils to protect the well-being and rights of residents
Advocate for changes to improve residents quality of life and care
Choosing a Nursing Home
Making the decision to move into a nursing home or other long-term care facility is a new experience for most people.
We can provide information that will help you know what questions to ask and how to evaluate the answers when talking to nursing homes about placement. We
can also help you locate available information on facilities. A consumer guide to locating a nursing home and other services, may be obtained through the
The National Consumer Voice for Quality Long-Term Care
Downloadable Document from Medicare
Also, comparative information on nursing homes can be accessed at the following website:
The ombudsman program was created in 1972 as a Public Health Service demonstration project to meet the needs of
residents facing problems in nursing homes. The demonstration, which consisted of ombudsman programs in seven states, was transferred to the Administration
on Aging (AoA) in 1974. After three years of operation and a successful assessment of the projects, Dr. Arthur Flemming, Commissioner on Aging, offered each
state agency on aging an opportunity to apply for limited federal funds to develop a state-wide program through the advocacy of newly named Ombudsman
In 1978 Congress amended the Older Americans Act to include a requirement that each state develop a Long Term Care
Ombudsman Program. New statutory requirements for the program were added and existing requirements were strengthened in subsequent amendments
to the Act. The ombudsman program, which began as a demonstration project, marked its 30th birthday in 2002. In a Department of Health and Human Services (HHS)
press release, HHS Secretary Tommy Thompson noted that “For 30 years the nation’s volunteer ombudsmen have worked to protect nursing home residents and
improve the quality of care. They are a trusted source of support and information, and they can make a real difference in helping families get the best
Finding out more about National Trends in Nursing Home Reform
The National Citizens' Coalition for Nursing Home Reform (NCCNHR) was formed because of public concern about substandard care in nursing homes. NCCNHR
provides information and leadership on federal and state regulatory and legislative policy development and models and strategies to improve care and life for
residents of nursing homes and other long-term care facilities.
Click HERE for the NCCNHR website.
In addition to visiting long-term care facilities on a regular basis and resolving complaints, an Ombudsman is an
advocate for the nearly 36,000 residents of nursing facilities, personal care homes and family care homes in Kentucky. In federal fiscal year 2000,
Kentucky’s Ombudsman program handled over 7,000 complaints. In ffy 2001 the number of complaints increased to nearly 11,000. One important way the
Ombudsman Program is able to meet the increasing demands is through the use of volunteers. Volunteers provide community accountability to facilities and
expand the paid ombudsman’s capacity to visit multiple facilities. Volunteers can be used to make friendly visits to residents and, after becoming
certified, can handle complaints.
If you would like to be involved in improving the quality of care and life of residents of long-term care facilities,
you can volunteer by calling your district ombudsman at the phone number that is listed in this brochure.
How do I contact an Ombudsman?
For assistance in the Buffalo Trace District contact:
Or to find the ombudsman that serves your area, contact the Office of the State Long-Term Care Ombudsman, at:
606-564-6894 or 800-998-4347
Email Angela HERE
Toll Free: 1-800-372-2991
Or you can write to:
Office of the State Long-Term Care Ombudsman
275 East Main Street
Frankfort KY 40621
You can also call your district ombudsman at one of the toll-free numbers listed below. You do not have to give your
name. The ombudsman will keep the information you give confidential unless you grant permission to disclose your identity.
|KIPDA (Louisville Area)||1-800-854-3233|
|Bluegrass (Lexington Area )||1-877-787-0077|
This project is funded, in part, under a contract with the Buffalo Trace Area Development District & the KY Cabinet
for Health Services with funds from the U.S. Department of Health & Human Services.
The Buffalo Trace Area Development District provides services on a non-discriminatory basis.
Reasonable accommodations will be made upon request for those with hearing, visual and all other handicaps.
© 2009 BTADD. All Rights Reserved. All Logos and Trademarks are property of their